They blamed their crapness on the fact they had only just opened. That might work for a one-off pub/restaurant, but for a major chain like J.D. Wetherspoon it doesn’t hold water. Hostile, untrained bar staff didn’t know what dishes the kitchen had run out of, so they took our orders for one thing, and served us something else entirely. Hostile waiting staff didn’t know where the tables were for delivering food to. On our first visit (going to Rome) they had run out of ketchup and napkins; on our second visit (coming back) they had run out of forks. The food itself was appalling, too. Their burgers are limp, flavourless, and clearly straight out of a frozen multi-pack. And as for their BBQ chicken, I’ve had things that tasted just like chicken taste (and look) more like chicken than that did. The only good point was that we got a refund for the incorrect orders. Avoid this place at all costs.