Tag Archives: evilrooster.com

Bookbinding, Personal

Back from Worldcon

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Martin posted a blog entry from our hotel room, in the middle of our attendance at Worldcon. I agree with everything he said. The con was exhausting, busy, and an intense family experience. Both kids wigged out from time to time, but also had some really good moments. I saw people from work, from our St Andrews days, and from previous social groups here in Edinburgh. And like Martin, I only made it to one event – in my case, an informal discussion on the future of the book, both as a concept and as a physical object. It was a great discussion, with plenty of debate and no actual conclusions. I wonder whether I would have enjoyed all the programme events I marked out and subsequently missed as much (I doubt it).

But I wasn’t just at the con as an attendee and a parent. I was also there as a bookbinder, and it was the culmination of three very intense weeks in that world for me.

As I noted in a previous entry, I spent a fortnight doing the binds for the Guests of Honour. This was more difficult than I expected. Not only did it take longer (of course – everything always takes longer than you expect it will), but it was also more emotionally challenging than anticipated. Unlike at work, I had no human contact to speak of. I found myself intensely lonely at times. I also found that when things went wrong, I was less able to keep a positive outlook and to develop alternative solutions to problems that arose.

Then we had a houseguest. Liza Groen Trombi, to whom I hadn’t even spoken for nearly fifteen years, came to stay with us for a weekend. We had been close in middle and high school, but gone our separate ways after that – me to Scotland, her to singing in a band, managing restaurants, and finally working as an editor for Locus. My instinct, when we got back in touch, was that I would like her again, and I invited her to stay when she was coming over for Worldcon. I think that was one of the best decisions I’ve made this year. We spent the entire weekend chatting, and I could easily have spent a week or two more listening to her stories and telling a few of my own. She was patient about the fact that I was still binding (and gave very balanced feedback when things went badly). We rode bikes out to Craigmillar Castle, visited Mary King’s Close, drank whisky, and laughed a lot.

And, finally, the Sutherlands went to Worldcon. I was doing two things at once, as a binder. First off, I was co-ordinating the bindings to go to the Guests of Honour. Most of this involved being ready to meet the Publications manager, Steve Cooper, when he had gaps in his schedule and bindings needed signatures put in, or needed to be delivered to recipients. I got to see a lot of the Secure Storage area at the convention during this phase of things. At the same time, I was entered in the Art Show, hoping to sell some of my bindings.

I had four items entered: Dr Jekyll & Mr Hyde, The Hobbit, Frankenstein, and a copy of the Worldcon Souvenir Book. And throughout the convention, I fretted. I went back and back to the art show, checking to see if anyone bid. I worried every time someone had moved a binding. I fussed at Martin (who has the patience of a saint for not throttling me!), at Liza (ditto), and at the boyfriend of the Art Show director, Pat (see previous comments). Two items got bids – the Hobbit and Frankenstein.

In the meantime, on of the Guests of Honour – Jane Yolen – had to go home early for family medical reasons. We arranged a swift presentation to her, and I got a chance to see her reaction to my book. She seemed to like it. (I will post photos of the presentation when I get them).

Thus matters stood this morning. Due to some significant sleep disruptions (thanks, Fi!), my memories of today are best summarised in list form.

  1. Alex and I, along with much of the Young Adult Fan Activities group, dressed up in masks and goggles and assaulted a panel on the Future of Fandom with inflatable weapons. The point was to remind attendees what the future of fandom really looks like, and perhaps to have a bit of fun on the side. Don’t pity the panel too much – they were forewarned, and forearmed with water pistols.
  2. Neither unsold binding sold during the after-auction sales. I collected them and left the Art Show. Then I rang Steve, the Publications manager, who immediately offered to buy the Souvenir Book binding. I was delighted, not only because I wanted to sell it, but because I wanted him to have it. After all the work he’d done on the book, I reckoned he would like something special. I understand he has all editions of Splitting Infinity now.
  3. The person who bought the Hobbit binding – Pat, who had been a friendly face throughout the con – asked me to sign it as the bookbinder. He then tracked down Alan Lee, the illustrator of that edition (and the designer who created the look for Peter Jackson’s Lord of the Rings films), and got him to sign the book while I was there. So I got to meet Alan Lee, an artist whom I respect greatly, not just because he does beautiful work, but also because he is so single-minded about doing it. We talked a bit about the binding, and exchanged email addresses. I even got a photo, with Fi in as well:
  4. During the closing ceremony for the convention, the co-chairs not only showed the entire audience one of my bindings, they incited them to a round of applause (mostly puzzled, admittedly) for me for doing them.
  5. I said goodbye to Liza – the only relatively down moment of the day. I miss her already.

Now I get to go back to real life. It’s been a good time, rather like being tossed up and down in a blanket while slightly drunk. In other words, I’ve been to Worldcon.

Bookbinding

It’s Alive!

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After endless promises and 404 messages, the Evilrooster Bindery has its own sales and display site. Thanks to Martin’s Movable Type wizardry, I can now post photos and descriptions of my bindings in a more customer-oriented site than the Bookweb. (Not that the Bookweb will go away – but I felt the need to differentiate between the face I present to people who might like to buy my books and other binders.)

The driving urgency to get the site up is that we are at Worldcon, I’m in the art show, and I want people to see the same books there that are on display on my site.

Go look! Evilrooster.com awaits. What are you doing reading this?

Who can categorise everything?

Web Businesses: A Study in Contrasts

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I have had two very differing experiences with Web businesses lately. One has left me seething with fury for almost five months. The other filled me with dread and Martin with foreboding, but came out beautifully.

The Good

As I’ve gained skill as a binder, I’ve decided to sell some of my work as well as giving it away (advt). Despite its negative connotations in some circles, I’m pretty much inseperable from the evilrooster identity as a bookbinder. So the obvious thing to do was to obtain the evilrooster.com domain name. I used to own it, several years ago, but never did much with it.

Now, I am – apart from a role player named Joe somewhere in the States who turns up on two or three sites – the only evilrooster on the Web. So I was not facing much competition for the name. But old domain names, no longer owned, don’t always vanish into the incohate pool of available URLs. If they are still linked somewhere on the web, then they are often bought, en bloc, by search engines and link farms, and redirected to the main search engine page. (It boosts a site’s Google rating to have multiple links into it.)

Evilrooster.com was such a site. It was owned by a search engine named Netster, on the strength of a link from my mother’s old site. That was discouraging. But the Netster site said that the company’s policy is “to transfer a domain name to any person or company that, in our reasonable opinion, has a legitimate claim to that domain name…We do not sell domain names”.

These are very important statements for Netster‘s sake, because the use of domains not immediately related to one’s business is a feature of cybersquatting. (The most famous example being whitehouse.com, which is a porn site – try whitehouse.gov for the seat of American government.) And the current body of decisions on cybersquatting makes it clear that buying a URL one is not entitled to with the intention of selling it to the proper owner at an inflated price is not on either.

(A related web offence, passing off is irrelevant to this discussion – they don’t bind books – but often gets mentioned in the same context as cybersquatting.)

But a policy is not the same as an action, and the new owners could very easily have put a maze of red tape in their policy on website transfers without breaking the rules. For instance, since I don’t have evilrooster trademarked, they could have denied that I am legally entitled to it. Or they could cut a deal with a registrar that includes a high price for domain name transfers, then recharge me their “costs” for handing over evilrooster.com. Neither would be illegal, and I would have fallen back on an alternative URL rather than get into a scrap about it.

Instead, they engaged in a very civil and helpful correspondence with me. In the absence of a trademark, they asked if I was using the identiy on my work. My rooster finishing tool came in handy then – it’s plainly visible on most of the bindings on my gallery page. So they agreed that I was entitled to the site. If I would get an account with their registrar, thy would initiate a transfer. I signed up with the registrar in question, and reviewed their pricing. Their transfer fee was not extortionate. Then I got an email from Netster, which I will quote verbatim.

Hello,

We have moved the requested domain(s) to your account. Please take care to manage it from there. While during this process we have incurred transfer, registration, and administrative costs, it is not our desire to seek reimbursement from you. Instead, we would appreciate any positive references you might make about our search engine, www.netster.com. We are sure that would be more valuable to us than any fee.

Thanks,
Administrator

That email made my day. When I get evilrooster.com redeveloped (watch this space for an announcement when it’s up, but don’t hold your breath. I do have a job and two small children, plus a lot of binding to finish before Christmas), I’ll be adding a link to Netster. Considering that they’re primarily a US-based site, I’m not likely to get a lot of use out of it, but maybe the link will be of use to them. I hope so; I want to encourage good Internet neighbours.

The Bad

I wish everyone was as good as these guys. I wish that an internet-based book vendor, whom I had paid, was as friendly, communicative and effective as Netster.

There’s a book on headband construction that I wanted. I have a photocopy of it, from when it was out of print and unobtainable. Oak Knoll Press (to whom I will not link lest I boost their page rank), the publishers, printed a new edition, and I wanted to buy it, to support the bookbinding publishing market and the authors who did the work.

So I went to the Oak Knoll site. First problem: it doesn’t work in Firefox (the mouse-over activated pull-down menus have some strange ideas about where the mouse pointer is), so I needed to use Internet Explorer. It’s a minor nuisance.

I ordered the book on June 17 and paid for it by credit card. Oak Knoll emailed me and told me it would be about 1 week for processing the order, then 5 weeks’ surface shipping. So I expected it in late July.

By early August, I was wondering where my book was. I emailed Oak Knoll, and got no reply. I emailed again, and finally got an answer that showed that my email was caught in their spam filter. Without wanting to tell a business how to run itself, I might suggest that a spam filter that traps your customers’ emails is probably not a good thing.

Apparently, Oak Knoll’s postal supplier lost a bunch of June shipments somewhere in Florida. Did they email their European customers to find out whether the shipped books had arrived? Of course not. Did they contact me and tell me when I’d be shipped a replacement? Don’t be silly.

So I waited a bit, then tried again. Again, no one answered my emails. I finally called them and got some attention at the cost of a transatlantic phone call. They said they’d send out another copy on September 17 by expedited delivery, and could I contact them when it arrived? No estimate of delivery time was given, so I waited.

And waited.

And waited.

Finally, well into October, I got peeved and sent them another email. I can’t say I was surprised that they didn’t reply. Only when I sent another email, threatening to post an account of the transaction on the book-arts listserv, did a woman named Jeanette write back. She complained that I was “SHOUTING” at her, and that she was tired of it. She also said that the book should have been inserted into the UK postal service 8 – 10 days after shipping; clearly it had gone astray. Again. Not that they were interested in checking when they could wait for me to complain.

By this time, I was heartily regretting ever having tried to buy the book, or support their business in any way. I finally emailed them to say forget it, I’d source it elsewhere (a UK bookbinding supplier whom I trust to deliver what I’ve paid for, Shepherd’s). Then, after no reply, I emailed them the same thing again, and got an answer. Apparently, without telling me or updating my online order sheet (which I checked after logging onto IE, sigh), they’d already sent a third copy out.

They have since refunded my money, which they held for the 4 1/2 months that they fumbled delivery and failed at customer service. Murphy’s law says that the third copy of the book will arrive, at which point I will either contact them and pay again, or refuse delivery and notify them that it is on its way back to them. One thing is certain, though:

I will never buy anything from, or recommend that anyone buy from, Oak Knoll Books.

As publishers of bookbinding books, they will get some of my money from resellers, but I won’t deal with them directly again. To be clear: I accept that they can’t help it if their delivery company lets them down. But it’s when a problem occurs that a company gets the chance to show its competitive advantage. Oak Knoll’s policy of never answering customer emails the first time and without threats, much less actually communicating with them when they know things have gone wrong, does not shine.